Customer Service

Sunday: 12 pm – 4 pm
Monday – Friday: 8 am – 9 pm
Saturday: 9 am – 1 pm
Holiday hours may vary.


Black River Produce

449 River Street
North Springfield, Vermont 05150

July-4 Holiday Hours
No deliveries, Thursday 7.04.24

Customer service holiday phone hours:
Wednesday, July 3: 9 am – 4 pm
Thursday, July 4: 4 pm – 9 pm

Remember you can also place online orders 24×7 at your convenience for delivery on your next available delivery day on or after July 5, 2024.

Online Ordering Support | Tracs Direct

Current users of Tracs Direct online ordering system, sign in here.

If you are already a Black River Produce customer and would like to request a Tracs Direct username and password, please sign up on the Tracs Direct registration page.

If you have a technical question about your online ordering account, please contact


Get in touch!

Relationships are at the heart of everything we do, whether we are speaking with one of our customers or working with a vendor. Please submit the form below so we can forward your inquiry to the correct department.

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Deal Flyers

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Sign up to receive Harvest Highlights foodservice deal flyer (twice monthly) and/or our Daily Deal flyer.
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Credits & Returns

For current customers with questions regarding a credit or a return, please send an email to our credits team at and attach photos of the product in question and your reason for requesting the credit.

Automatic Payment System | Performance Pay

Our online payments solution is accessible via mobile or desktop. Spend less time paying bills and more time building your business.