Customer Service

Sunday: 12 pm – 4 pm
Monday – Friday: 8 am – 9 pm
Saturday: 9 am – 1 pm
Holiday hours may vary.

800-228-5481
RFS-CustomerService@pfgc.com

Black River Produce

449 River Street
North Springfield, Vermont 05150

Labor Day Holiday Hours

Sunday, September 1, 2024:
Closed. No Delivers. No Phones.

Monday, September 2, 2024:
No Deliveries.
Customer service: 9 am – 4 pm

Remember you can also place online orders 24×7 at your convenience for delivery on your next available delivery day on or after Tuesday, September 3, 2024.

Online Ordering Support | Tracs Direct

Current users of Tracs Direct online ordering system, sign in here.

If you are already a Black River Produce customer and would like to request a Tracs Direct username and password, please sign up on the Tracs Direct registration page.

If you have a technical question about your online ordering account, please contact
rfs-ttracssupport@pfgc.com.

Become a customer
TRACS

Get in touch!

Relationships are at the heart of everything we do, whether we are speaking with one of our customers or working with a vendor. Please submit the form below so we can forward your inquiry to the correct department.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Deal Flyers

"*" indicates required fields

Sign up to receive Harvest Highlights foodservice deal flyer (twice monthly) and/or our Daily Deal flyer.
This field is for validation purposes and should be left unchanged.

Credits & Returns

For current customers with questions regarding a credit or a return, please send an email to our credits team at RFS-brp_credits@pfgc.com and attach photos of the product in question and your reason for requesting the credit.

Automatic Payment System | Performance Pay

Our online payments solution is accessible via mobile or desktop. Spend less time paying bills and more time building your business.

Download PDF
Access PerformancePay

Warehouse Will-Call Pick-up Hours

If you would like to pick up your product at our warehouse at 449 N. River Street in North Springfield, Vermont, you must make arrangements in advance with your Black River Produce Area Manager or Customer Service Representative.

Monday through Friday:
9 am – 4 pm (order cutoff 9 pm, at least 1-day prior to pick up)
11:30 am – 4pm (order cutoff at least 30-minutes prior to pick up)

Saturday:
9 am – 12 pm (order cutoff 9 pm, at least 1-day prior to pick up)

Pick up is at the door to the right of the truck loading dock.

Transportation Department: (802) 886-6280